Archive for the ‘troubleshooting’ Tag

iWatch upgrade to 6.1

Friday, November 1st, 2019

I have a series 2 iWatch and learned 6.1 was out. Apple reported it would run on series 2.

When I tried to upgrade; it kept timing out and reporting there was no wireless network.

Usual diagnostics didn’t work. I power cycled the iPhone and iWatch. It worked for a little bit and then the same problem.

The upgrade process requires the iWatch to be on a charger. This is only for the actual install phase. I decided to leave the iPhone and iWatch with the wireless router over night.

The next day I found the download had completed and of course it would not install since it was not on the charger.

After the iWatch was on the charger; the install ran for about an hour.

iWatch now has 6.1.

iPad Pro and 13.1 no longer updates.

Saturday, September 28th, 2019

I updated my iPad Pro to 13.1 and found I can no longer get updates. Click Software Updates and you get:

Unable to Check for Update – An error occurred while checking for a software update.

Basic troubleshooting has failed:

  • Restart and Force restart
  • Reset Network.
  • Change DNS to google DNS.
  • Checked Apple Services.
  • Saw a note from somebody alleging Apple Care said there was no update for 13.1.1

I would use iTunes. The problem? The new cables don’t work with a Windows Laptop. Ordered a special cable (Amazon Basics). Will Try again once it arrives tomorrow.

*Update – 9/29/19*

This was a case of a magical fix. I ran the update last night and it worked. I am not so sure it was my iPad or my network as I was able to update my iPhone and watch.

Even though the status page was green; I wonder if something was disabled or overloaded? Oh well; cable will arrive today. Next time; I can test the iTunes approach.

At least the battery drain seems to have stopped or lessened…..

Win32_OperatingSystem class missing

Saturday, February 2nd, 2019

We were fortunate to not have an issue for the wannacry ransomware. It was time to make sure this this never happened. We have a script designed to tell us when a system lacked the patching it needed.

While running it on one system; I received a rather peculiar error:

Win32_OperatingSystem class missing

I tried all the usual repairs and and tried to rebuild the WMI repository. Still the error persisted.

The following commands solved this issue:

cd %windir%\system32\wbem
for /f %%s in ('dir /s /b *.mof *.mfl') do mofcomp %%s

Information came from the following Technet entry.